Return / Exchange Policy & Fees
We are committed to your satisfaction, and we want to help you have the best possible shopping experience. We always highly suggest you come into our showroom if possible – test bedding and feel the furniture fabrics, see the colors so you are comfortable that they meet your needs and expectations.
In-Stock Furniture
Regular priced, in-stock furniture may be returned or exchanged within 7 days of delivery or pickup. Items must be in new, unused condition with all original packaging and parts. A 20% restocking fee applies to all approved returns. Delivery fees are non-refundable.
Special Orders and Custom Orders
Our return policy limits the return of online special orders and custom orders that you may have viewed because they are non-refundable. We highly suggest talking with a salesperson by phone before placing online orders with any concerns you may have.
You may cancel an order within 3 days of purchase to avoid any charges. After that, it is a flat 25% administrative fee for processing the order with no exceptions. Cancellation must be prior to production and shipping.
Measurements and Delivery
Measure your doors and staircases! The customer is responsible for that information in order to make delivery. If a product does not fit, you will be charged the delivery fee as well as a 20% restocking fee. Need measurements? Just call and we will get accurate measurements for you!
Mattresses
Mattresses come with great warranties but health regulations prevent manufacturers from allowing stained or unknown fluids back into the factory for service, even if it is under warranty! So we suggest you always protect your investment with a quality mattress protector pad. Stains and soils void warranties.
Comfort Exchange: We offer a one-time mattress exchange after a minimum 30-night break-in period, within 90 nights of delivery. A mattress protector must be purchased at the time of sale to qualify. The mattress must be free of stains, damage, or odor. The exchange applies toward a different mattress of equal or greater value, with any price difference due at the time of exchange. Delivery and pickup fees apply to the exchange. Mattresses cannot be returned for a cash refund once slept on.
Damaged or Missing Parts
Damaged or missing parts need to be shared with us at the time of delivery so please contact us right away or tell delivery personnel and not a month later. Our goal is to deliver 100% perfect every time, but the concealed damage is at times unavoidable. We will make it right by a discount, simple repair or replacement.
If you have any questions at all regarding cancelations, fees or warranty, please call us before ordering.
